Privacy Policy

CODA is committed to protecting the privacy and confidentiality of personal information. In broad terms this means that we will:

  • * Only collect the personal information that we need to provide a quality service.
  • * Ensure that our clients know their information will be securely managed and stored.
  • * Only give information to others with written consent (unless required by law).
  • * Only keep information while it is relevant to service delivery. Or for the period authorised by the Public Records Act.
  • * Ensure that personal  information is accurate, complete, up to date and relevant.


CODA has an easy read brochure on privacy

CODA Privacy (.docx 72kb)

CODA Privacy (.pdf 611kb)


A client has the right get access to their personal information that CODA  has. And to tell us of any inaccuracy.


Written request for information should be directed to the:

  • Privacy Officer
  • PO Box 370
  • COLAC 3250.

Anyone who believes that their privacy has been breached may complain to the  Privacy Commissioner, care of the Office of the Australian Information Commissioner.

CODA also has a Policy on Privacy and Confidentiality.  If you would like to read it, you can download it here.

Privacy and Confidentiality Policy and Procedure (.docx 38kb)

Privacy and Confidentiality Policy and Procedure  (.pdf 256kb)