Complaints are integral to providing high quality supports to clients/residents and their families. They help to measure client satisfaction and provide a useful source of feedback to support continuous improvement of our services. On that basis we welcome feedback to the organisation.
A complaint may be made verbally, in person, in writing or by an advocate. All complaints will be handled sensitively, objectively, confidentially and promptly.
CODA Inc.'s Quality and Compliance Manager has responsibility as the Complaints Contact Person for the organisation.
An external mediator may be engaged at any point during the investigation of a complaint to assist resolution. Culturally sensitive advice will be sought by the Quality and Compliance Manager to resolve issues regarding reports of racism, discrimination or cultural abuse involving Aboriginal or Torres Strait Islander people.
If, after investigation, you feel the complaint has not been resolved or the outcome is unsatisfactory the matter can be referred to the Office of Disability Services Commissioner.
CODA Inc. maintains a complaints register and reports annually to the Disability Services Commissioner.
To download a copy of our complaints brochure please click here
To download a copy of our full complaints policy please click here
Please see the Links section for external agencies that may be of support if making a complaint.